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AVAILABLE POSITIONS

Patrix is always searching for skilled people working in the Intellectual Property field. Send your CV to: careers@patrix.com

 

IT SUPPORT SPECIALIST

Patrix is an international intellectual property case management system provider with over 30 years in the business of software development, marketing and implementation. Our client base is worldwide and with our state of the art system, we are working with some of the world’s leading Legal IP providers. 

 
Work description 
The candidate will work with Patrix internal IT infrastructure together with our Swedish and US teams. Patricia is a JBOSS based web application that can be installed in both Windows and Debian based environments. This role will assist with the deployment, support and migration of the Patricia application and databases. 
 

Required Skills  

  • Troubleshooting Experience on servers, various operating systems and software 

  • Ability to prioritize work based on business needs and urgency.  

  • Ability to communicate and write effectively in both verbal and written communication mediums.  

  • Experience taking on-call shifts and ability to respond to critical events as needed.  

  • Experience escalating issues to Sr. onsite staff and management as needed.  

  • IT Hardware Concepts knowledge:  

  • RAID  

  • SAN  

  • X86 Architecture  

  • SCIS  

  • Linux/Unix  

  • Boot Process  

  • GRUB/LILO  

  • File Systems  

  • Network Device configuration  

  • Directory Structure 

  • SSL 

  • HTTPS 

  • Experience with Elasticsearch 

  • Experience with Azure 

  • Experience with T-SQL administration 

  • Speak and write English fluently. Other languages are good to have but not a must. 

 

Preferred Skills and Qualifications  

  • 2-year degree or 5 years of relevant work experience  

  • 5-year Linux administration experience  

  • Experience in Data Center Infrastructure projects. 

  • Experience from attached storage and storage management in Linux 

  • Experience with file servers, users permissions and services in Windows 

  • Comfortable in bash scripting 

  • Experience in Security practices, including but not limited to encryption, SSL, firewall, VPNs 

  • Additional languages 

 
You Are 
As a person you are well organised, a team player and as such have good communication skills. You have a drive to improve and are able to convert plans to action and follow them through. 
 
Conditions 
We would prefer to have the successful candidate work with Patrix Göteborg office as a base, but could discuss alternatives. Patrix offers a flexible work schedule with the ability to work remotely in parts. 
 
Contact 
Please send your application (CV and motivational letter) to careers@patrix.com. We will evaluate the applications as they come in. 

 

CLIENT SUPPORT SPECIALIST

We are seeking a motivated individual to join the Patrix team as a Client Support Specialist! This exciting role is one where you will be handling incoming client support request related to the software that we provide to our international client base. As a Client Support Specialist, you will play a crucial role in maintaining strong client relationships and contributing to the success of our software products.

 

Responsibilities:

  1. Respond to incoming client support requests in a timely and professional manner, via email, phone, client meetings or other communication channels.
  2. Take ownership of client issues and follow through to resolution, ensuring that clients receive comprehensive assistance.
  3. Collaborate with other teams, including developers and product managers, to resolve client issues and improve software functionality.
  4. Maintain a thorough understanding of our intellectual property software products and stay up to date with new features and enhancements.
  5. Proactively identify opportunities to improve client support processes and contribute to ongoing process optimization efforts.
  6. Conduct client training sessions and provide clear instructions on software usage and best practices.
  7. Develop and maintain a strong rapport with clients, fostering long-term relationships and promoting customer loyalty.

 

Requirements:

  1. Excellent communication skills in English, both written and verbal.
  2. Strong problem-solving and troubleshooting abilities, with a keen attention to detail.
  3. Self-motivated and proactive, with the ability to work independently and as part of a team.

 

Preferred:

  1. Familiarity with SQL for querying databases is beneficial.
  2. Knowledge of intellectual property concepts and processes, such as patents, trademarks, and designs, would be advantageous.
  3. Knowledge in Patrix software solutions is beneficial.
  4. Ability to speak languages like French and Spanish is a great plus.
  5. Experience in handling client support inquiries, preferably in a software or technology-related industry.

 

We offer a great work environment with a dynamic team where your contributions will make a meaningful impact on our clients' success. If you are a customer-focused individual with excellent communication skills and a passion for providing top-notch client support, we would love to hear from you.

 

Please submit your resume to wkr@patrix.com / support@patrix.com for attention William.

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PROJECT LEADERS EUROPE

Patrix is looking for new Superheroes to our Advisory Services Team!

 

Are you ready to embark on an exciting journey with Patrix, a global leader in intellectual property case management software? We're on the lookout for passionate and dynamic Project Leaders to join our Team!

 

Whats the mission?

We think that you have a deep understanding of project management and want to assist new and existing customers with various tasks such as:

  • Migration of data
  • Configurations and setup of our state- of -the- art IP Management software Patricia ™
  • Training users of our software
  • Lead webinars and demos
  • Assist in maintaining training documentation and manuals up to date
  • Testing of new features and in Patricia ™
  • Hot-line support via mail, web and phone directly with our customers all around the world

 

Requirements

We are looking for a meticulous and self-directed project leader. Background in Intellectual Property is meritorious however experience of using a modern IP management software solution is mandatory to this role. As well as being able to make and advice clients on high level decisions.

 

As the ideal candidate you must be comfortable working in a deadline-style work environment and be able to coordinate with multiple teams across the organization. Attention to detail, time management, the ability to manage both up and down, and a strong work ethic are must-haves. You must be fluent in English, and it is a great advantage if you master Spanish or French.

 

If you are stated in Sweden that is an advantage, but it is also possible to work remotely from another part of Europe.

 

What we offer

At Patrix, we offer more than just a job; we offer a chance to be part of something extraordinary. Here's what you can look forward to:

  • Competitive Compensation: We value your skills and expertise. Enjoy a competitive salary that reflects your contributions.
  • Remote work flexibility: Embrace the freedom to work from anywhere in the world. We believe in a healthy work-life balance.
  • Diverse work environment: Join a team that celebrates diversity and inclusion. We believe in the strength that comes from different perspectives.

 

About us
Patrix AB is an international intellectual property case management software provider with over 30 years of experience. With a strong global presence in more than 50 countries and our main offices in Göteborg, Sweden, and Washington D.C., USA, we believe in the power of teamwork to achieve greatness.

´Alone we can do so little; together we can do so much´.  

 

How to apply

Are you ready to be a part of our Patrix family? Please send your application to careers@patrix.com with the subject line “Project Leaders Europe”.

For more information, reach out to Therése Andersson Ciardo at tan@patrix.com.